Claims policy checks
Check claim files against policy thresholds, dates and cover rules, with every answer carrying its own probability.
Decisions
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Follow a first notification of loss as it happens: draft the claim, track the checklist and coach the handler.
Motor claim, first notification
The first call after a loss sets the tone and the facts for the whole claim. Handlers must capture the right details, give the right information and treat the customer fairly, all while the customer is often upset.
The conversation is transcribed as it happens.
Each new passage is checked for evidence and conduct against the claims checklist.
The draft claim fills in field by field, each with the quote it came from and a status.
The handler sees prompts for anything still missing, and a coaching and compliance review follows the call.
Motor claim first notification
Patchworks Call IntelligenceLive-call replay with decision engines
DecisionsUnderstand frontier developments, challenge assumptions and decide where your enterprise should focus.
Assess programmes and suppliers, identify what needs to change and implement alongside your teams.
We demonstrate every use case with synthetic data, then discuss what an equivalent would need inside your organisation: data, controls, people and delivery.
Check claim files against policy thresholds, dates and cover rules, with every answer carrying its own probability.
Broker quotes and mid-term policy changes, with the submission drafted and disclosures tracked as the call goes.
Turn plain-language questions into typed answers with probabilities, and route the uncertain ones to a person.