Commercial lending calls
Credit intake and annual reviews where the application or review memo is drafted from the conversation.
Patchworks Call Intelligence
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Account opening, disputed payments and financial hardship, with due diligence and fair treatment evidenced live.
Disputed card transaction
Retail and business banking calls carry strict obligations: due diligence when opening an account, a clear record when a payment is disputed, and careful, fair treatment when a customer is struggling.
The call is transcribed as it happens.
The case record (application, dispute or hardship plan) fills in with source quotes.
Due diligence, disclosures, affordability and vulnerability checks are tracked live.
The handler is coached during the call and receives a review afterwards.
Business account opening
Patchworks Call IntelligenceDisputed card transaction
Patchworks Call IntelligenceFinancial hardship
Patchworks Call IntelligenceUnderstand frontier developments, challenge assumptions and decide where your enterprise should focus.
Assess programmes and suppliers, identify what needs to change and implement alongside your teams.
We demonstrate every use case with synthetic data, then discuss what an equivalent would need inside your organisation: data, controls, people and delivery.
Credit intake and annual reviews where the application or review memo is drafted from the conversation.
Turn plain-language questions into typed answers with probabilities, and route the uncertain ones to a person.