Live claims calls
Follow a first notification of loss as it happens: draft the claim, track the checklist and coach the handler.
Patchworks Call IntelligenceDecisions
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Turn plain-language questions into typed answers with probabilities, and route the uncertain ones to a person.
Question
Does this supplier exception need escalating today?
Case text
Delivery for a key component is four days late; the line has two days of stock remaining.
Many operational decisions are judgements about text: does this document meet the rule, which category does this case belong to, how serious is this issue. Decision engines answer such questions consistently and say how sure they are.
Write the question in plain language: yes or no, one choice from a set, or a level on a rubric.
Run it over cases whose answers are already known.
See how often the engine was right and how sure it said it was.
Choose a review band that decides confident cases and sends the rest to a person.
Decisions workbench
DecisionsReview band worked example
DecisionsUnderstand frontier developments, challenge assumptions and decide where your enterprise should focus.
Assess programmes and suppliers, identify what needs to change and implement alongside your teams.
We demonstrate every use case with synthetic data, then discuss what an equivalent would need inside your organisation: data, controls, people and delivery.
Follow a first notification of loss as it happens: draft the claim, track the checklist and coach the handler.
Check claim files against policy thresholds, dates and cover rules, with every answer carrying its own probability.
Broker quotes and mid-term policy changes, with the submission drafted and disclosures tracked as the call goes.